Sometimes, you just want your boss to say, “I hear you.”
This desire is not based on one's personality, as many people might think. Studies have shown that human brains are, in fact, hardwired for empathy.
Research done by University of Virginia psychologist James A. Coan using MRIs to measure subject reactions to threats to themselves, as well as friends and strangers, showed that people were empathetic to friends. Coan concludes that humans need to have friends and allies they can side with and see as being the same as themselves.
The need for empathy has never been more important, given the many forms of stress that employees are now under. A recent study from Catalyst found that company leaders who show empathy help drive both employee engagement and innovation.
Catalyst surveyed 900 U.S. employees working across various industries to understand the effect empathic leadership has on the workforce. Employees with empathic senior leaders report higher levels of creativity (61%) and engagement (76%) than those with less empathic senior leaders (13% and 32% respectively).
"Empathy is a critical skill to successfully develop a connection and encourage collaboration in hybrid and remote workplaces," said Catalyst CEO Lorraine Hariton, in a statement. "This research provides a roadmap for senior leaders to reduce turnover and best position an organization and their employees for success through the pandemic and beyond."
The study defines empathy as the skill of (1) connecting with others to identify and understand their thoughts, perspectives, and emotions; and (2) demonstrating that understanding with intention, care, and concern.
In this study, researchers assessed empathy by asking respondents how often their manager and senior leaders displayed three facets of empathy: cognitive empathy, or engaging with employees to understand their thoughts, emotions, and perspectives; affective empathy, or sharing in or showing similarity to employees’ emotional states, and behavioral empathy, or actions that communicate and demonstrate a sense of empathy for employees.
Highlights of the survey’s findings reveal:
- Empathic leaders respect employee life circumstances, support both life and work needs, and foster inclusion, compared to less empathic leaders.
- Women of color with highly empathic senior leaders were less likely to report high levels of general workplace burnout than those with less empathic senior leaders.
- Women of color with highly empathic senior leaders were less likely to report intending to leave their organization than those with less empathic senior leaders.
- Women (across race and ethnicity) with highly empathic managers were less likely to report high levels of Covid-19 related workplace burnout than those with less empathic managers.
To help leaders who feel they need some assistance in showing empathy, the study offers these tips to leaders:
- Imagine how your colleague is feeling from their unique perspective
- Feel concern and/or have similar emotions as your colleague
- Demonstrate active listening and a desire to understand more about your colleagues' feelings, experiences, or reactions
"This study's focus on the business benefits of empathic leadership is more important than ever—especially in light of a pandemic and the 'Great Resignation.',” said the study’s author, Tara van Bommel, in a statement. “Empathic leaders understand that empathy is not just a 'nice-to-have' or 'feel-good' quality. It is an essential skill that is immensely valuable in the future of work. The ability to connect deeply and understand unique perspectives and experiences is a skill that is not automatable and helps people navigate the uncertainty and disruption to come."
