Did you join IndustryWeek and SAS on Nov. 13 for our World Quality Day Twitter chat? Quality in manufacturing was the topic on the social media table.
If you didn't, your contributions were missed in what developed into a lively and robust conversation among the quality community.
The Twitter chat began with breakneck speed at 11 a.m., launching with a debate over the definition of quality and how it has changed over the years. Moreover, participants weighed in with their opinions about what is motivating changes to the definition of quality.
One thing is clear: No singular definition of quality exists.
The Twitter conversation also looked ahead. Twitter chat participants exchanged views about how quality will change in the future and how technology -- the industrial internet, smart manufacturing, analytics -- will impact those changes.
Quite frankly, the subject matter was wide-ranging, with quality at its core. The growing impact of the customer was mentioned on numerous occasions (How could it not be?) -- although as John Balla pointed out, customers are but one constituency:
