Lean and other operational excellence programs typically focus on improving processes and eliminating wasted efforts from the plant floor. But, what about improving the performance of decision-making people at the top of the organization?
Sure, we have training to boost frontline worker productivity, but how can you get more from leaders, in turn driving up organizational performance?
Sarah Tilkens, a senior operations manager of operational excellence at GE Healthcare and the CEO & Founder of The KPI Lab leadership coaching business, discussed her strategies for optimizing people in June at the IndustryWeek Operations Leadership Summit in Indianapolis.
In this video, Tilkens discusses how to identify leaders' strengths and weaknesses and how to use those data to improve performance.
