Labor-Turnover Rate (%)
*Based on respondent self assessment**75th percentile for delivery (98% plus on time) and quality (98% plus first-pass yield)1 Annual labor-turnover rate for the most recent fiscal yearFirst-Pass Yield (%)
*Based on respondent self assessment**75th percentile for delivery (98% plus on time) and quality (98% plus first-pass yield)Finished-product first-pass yield percentage for primary productsScrap And Rework (%)
*Based on respondent self assessment**75th percentile for delivery (98% plus on time) and quality (98% plus first-pass yield)Scrap and rework costs as a percentage of salesWarranty Costs (%)
*Based on respondent self assessment**75th percentile for delivery (98% plus on time) and quality (98% plus first-pass yield)Warranty costs (repair and replacement) as a percentage of salesImplementation Of Quality Techniques (% Of Respondents)
Percentage Of All Respondents Certified
Percent ISO 9000 Certified
*first-pass yield 75th percentile and higher (98%)**first-pass yield 25th percentile and lower (90%)
| 25th Percentile | Median | 75th Percentile | 90th Percentile | Mean | |
| Aerospace | 11.0 | 6.0 | 2.0 | 1.0 | 8.8 |
| Automotive | 15.0 | 6.0 | 3.0 | 1.8 | 12.1 |
| Chemicals | 10.0 | 5.0 | 3.0 | 1.0 | 8.1 |
| Construction | 15.0 | 6.0 | 2.7 | 1.0 | 14.5 |
| Consumer packaged goods/nondurables | 15.0 | 8.5 | 3.0 | 2.0 | 14.2 |
| Consumer product durables | 20.0 | 8.0 | 4.0 | 2.0 | 15.8 |
| High tech | 14.0 | 7.3 | 3.0 | 2.0 | 10.6 |
| Industrial equipment and machinery | 15.0 | 6.6 | 3.0 | 1.0 | 10.4 |
| Pharmaceuticals | 14.7 | 6.5 | 2.0 | 1.0 | 9.3 |
| Printing and publishing | 11.1 | 8.5 | 5.0 | 1.1 | 10.8 |
| World-class manufacturers* | 11.1 | 5.0 | 2.0 | 1.0 | 8.2 |
| Top performers** | 14.0 | 6.4 | 3.0 | 1.4 | 11.4 |
| All | 15.0 | 7.0 | 3.0 | 1.7 | 11.9 |
| 25th Percentile | Median | 75th Percentile | 90th Percentile | Mean | |
| Aerospace | 80.0 | 95.0 | 98.0 | 99.0 | 88.7 |
| Automotive | 90.0 | 95.0 | 98.0 | 99.0 | 91.3 |
| Chemicals | 90.0 | 95.0 | 98.0 | 99.0 | 91.6 |
| Construction | 90.3 | 95.0 | 98.0 | 99.0 | 91.4 |
| Consumer packaged goods/nondurables | 93.0 | 97.0 | 98.5 | 99.0 | 93.5 |
| Consumer product durables | 90.0 | 95.0 | 98.0 | 99.0 | 90.8 |
| High tech | 89.5 | 95.0 | 97.5 | 99.0 | 90.4 |
| Industrial equipment and machinery | 90.0 | 95.0 | 98.0 | 99.0 | 91.8 |
| Pharmaceuticals | 90.0 | 95.0 | 98.0 | 98.5 | 91.8 |
| Printing and publishing | 90.0 | 95.0 | 98.0 | 99.0 | 93.2 |
| World-class manufacturers* | 94.0 | 97.0 | 98.3 | 99.3 | 94.7 |
| Top performers** | 98.0 | 99.0 | 99.0 | 99.7 | 98.7 |
| All | 90.0 | 95.0 | 98.0 | 99.0 | 91.1 |
| 25th Percentile | Median | 75th Percentile | 90th Percentile | Mean | |
| Aerospace | 6.0 | 3.0 | 2.0 | 1.0 | 5.2 |
| Automotive | 5.0 | 2.0 | 1.0 | 0.4 | 3.4 |
| Chemicals | 5.0 | 2.0 | 1.0 | 0.5 | 4.4 |
| Construction | 5.0 | 2.0 | 1.0 | 0.2 | 3.1 |
| Consumer packaged goods/nondurables | 5.0 | 2.0 | 1.0 | 0.5 | 3.5 |
| Consumer product durables | 5.0 | 2.0 | 1.0 | 0.5 | 3.7 |
| High tech | 5.0 | 2.0 | 1.0 | 0.3 | 4.1 |
| Industrial equipment and machinery | 5.0 | 2.0 | 1.0 | 0.3 | 3.5 |
| Pharmaceuticals | 5.0 | 2.0 | 1.0 | 0.5 | 3.4 |
| Printing and publishing | 6.0 | 3.0 | 1.0 | 0.5 | 4.9 |
| World-class manufacturers* | 4.0 | 2.0 | 1.0 | 0.5 | 3.2 |
| Top performers** | 2.0 | 1.0 | 0.5 | 0.1 | 1.6 |
| All | 5.0 | 2.0 | 1.0 | 0.4 | 3.8 |
| 25th Percentile | Median | 75th Percentile | 90th Percentile | Mean | |
| Aerospace | 2.8 | 1.0 | 0.9 | 0.3 | 2.2 |
| Automotive | 2.0 | 1.0 | 0.1 | 0.0 | 2.1 |
| Chemicals | 2.0 | 1.0 | 0.5 | 0.0 | 2.4 |
| Construction | 2.0 | 1.0 | 0.5 | 0.0 | 2.0 |
| Consumer packaged goods/nondurables | 2.0 | 1.0 | 0.2 | 0.0 | 2.1 |
| Consumer product durables | 3.0 | 1.0 | 0.5 | 0.0 | 2.2 |
| High tech | 3.0 | 1.0 | 0.5 | 0.0 | 2.9 |
| Industrial equipment and machinery | 3.0 | 1.0 | 0.5 | 0.2 | 2.2 |
| Pharmaceuticals | 3.0 | 1.0 | 0.4 | 0.0 | 2.8 |
| Printing and publishing | 2.3 | 1.5 | 0.8 | 0.1 | 2.1 |
| World-class manufacturers* | 2.0 | 1.0 | 0.3 | 0.0 | 1.8 |
| Top performers** | 1.0 | 0.5 | 0.0 | 0.0 | 1.3 |
| All | 2.4 | 1.0 | 0.5 | 0.0 | 2.3 |
| No Implementation | Some Implementation | Extensive Implementation | |
| Six Sigma quality techniques | 68.4 | 25.1 | 6.5 |
| Error proofing (e.g., poka-yoke) | 55.8 | 36.5 | 7.7 |
| Process capability measurements (e.g., Cpk) | 33.0 | 45.8 | 21.2 |
| Total quality management | 24.9 | 53.6 | 21.5 |
| Statistical process control | 23.6 | 54.2 | 22.2 |
| Formal continuous improvement program | 17.8 | 49.1 | 33.1 |
| % | |
| ISO 9000 certification | 50.8 |
| QS 9000 certification | 16.8 |
| ISO 14000 certification | 5.2 |
| No certifications | 42.6 |
| % | |
| All | 50.8 |
| Top quality performers* | 47.4 |
| Poor quality performers** | 51.4 |
| No certifications | 42.6 |
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