Ingersoll-Rand Selects Enigma To Support Dealer Network

Diversified manufacturer Ingersoll-Rand Co. (IR) has chosen technology-provider Enigma Inc.'s 3C platform to provide aftermarket service and support information to dealer networks in three of its businesses. Under the multiyear agreement, Ingersoll-Rand has deployed the platform to deliver maintenance, repair and spare parts information to its Road Development, Drilling Solutions and Portable Power divisions. Enigma's 3C Web-based platform allows Ingersoll-Rand to deliver and update more than four gigabytes of data, including manuals and parts catalogs, and ancillary documents such as service bulletins and installation updates. Dynamic update functionality assures that support personnel are always working with the latest information, while embedded collaboration technology allows dealers to share feedback with other dealers and the manufacturer, according to Enigma. "Because of the importance IR places on aftermarket sales, service and support efforts, we had been looking for a comprehensive solution that would help our dealers improve this critical part of our business and also integrate directly with our existing business infrastructure," says John Stout, Ingersoll-Rand vice president of information technology. "Enigma 3C meets all our needs with a standard, off-the-shelf solution." Enigma is headquartered in Burlington, Mass.