The concept of a smart factory or even the factory of the future conjures up a number of differing images. This is true whether it's a highly efficient facility leveraging the best minds in manufacturing to create new offerings. Or the lights out, data driven factories capable of seamlessly creating customized goods on demand. The reality is probably somewhere in between. A factory with a skilled workforce, perhaps working side-by-side with collaborative robots, making the most of AI/ML, computer vision and an entire array of data-fueled equipment.
Of course, actually realizing the smart factory classification requires undergoing digital transformation, which in itself takes on different meanings. After all, every manufacturer has unique needs. Needs that ultimately prioritize an assortment of digital technologies and capabilities. And, there is no denying the new normal will place new emphasis on certain technology investments. For instance, advanced remote capabilities include mobile augmented reality and advanced collaborations tools were not as high on the list as they are for many businesses post COVID-19.
A true transformation goes well beyond embracing new technology. To survive in the digital economy, under the new normal, manufacturers need to ensure their investments enable outputs to align with evolving customer expectations. After all, faced with maintaining customer engagement and continuing to complete business remotely is challenging in itself. With consumer expectations already established to reflect today's mobile on-demand economy, businesses should invest in digital solutions to keep their customers engaged from anywhere, explains Leena Iyar, head of marketing at Moxtra.
"With a one-stop customer portal, customers can collaborate with an organization remotely and at their convenience, through a suite of all-in-one capabilities. Leveraging a platform is helpful, as it enables a business to provide a best in class experience as technology trends change," she says. "Businesses need their digital strategy to mirror their organization’s management structure and tailor permissions within the portal to ensure effective workflows for internal teams, and therefore, deliver timely and quality responsiveness to customers."
