Seeking out the secrets of the best-in-class supply chain centers, Best Practices, a Chapel Hill, N.C-based research and consulting firm, surveyed 200 companies in 30 industries. To become successful companies should; Set performance metrics for order ...
Seeking out the secrets of the best-in-class supply chain centers, Best Practices, a Chapel Hill, N.C-based research and consulting firm, surveyed 200 companies in 30 industries. To become successful companies should;
Set performance metrics for order management & distribution center operations.
Use new technology and drive automation in order management processes.
Ensure high satisfaction levels internally and externally.
Define, measure and communicate value to internal and external customers.
These strategies translated into business practices.
Top companies;Use activity-based costing universally to increase visibility of operational costs.
Enhance CSR authority and training to deliver proactive customer service.
Drive cycle time reductions everywhere through six sigma teams and use of cycle time metrics.
