Karyn Ross

Karyn Ross is an experienced Lean practitioner and Lean Six Sigma Black Belt focused on driving sustainable business culture change in service organizations so that “Lean becomes the way we do our work, not just something extra to do.” Her areas of expertise include teaching PDCA and daily kaizen to develop and foster a culture of creative problem-solving ability at all organizational levels, facilitating kaizen and other cross-functional improvement activities to build and drive customer-centricity and alignment across the organization, and designing integrated coaching and mentoring programs and materials.

With experience in a wide variety of financial services organizations, Ross’s areas of expertise include: coaching and mentoring for leadership and team member development, visual management for services and transaction processes, and creative problem-solving through PDCA.